Tuesday, October 11, 2011

Travel and the Independent Educational Consultant

“No sweetie, really, it’s actually colder here!”

That was part of the phone call I had with my 12 year old daughter, when I called her from Newport Beach, CA last week. I had to laugh about it; I had left ME, where one expects it to be cold in the fall, and landed in a cold, wet, and I dare say dreary, southern CA. I know I shouldn’t complain, as IEC’s we do travel to some pretty remarkable places, and yes there are certain perks to the number of miles we fly (no checked bag fee, yeah!) But still… Rain? In Southern CA? Really?

Because of the amount of time we as Independent Educational Consultants spend on the road visiting schools, programs and clients; sometimes I think we get a bit jaded, overwhelmed, and well just plain old tired. After all, to maintain our membership in good standing with IECA, we have to visit programs and schools constantly, and in a busy year we can - when you figure that for those of us in the therapeutic world many of the programs are quite remote - sometimes be out of the office for a week and only have the chance to visit a few programs.

With that knowledge, when I kept hearing about School Connections and the opportunity it presented of meeting one on one with up to 30 school representatives, coupled with the fact that I had only heard great things about it, and the fact that this fall’s offering was in an area near a few programs I wanted to visit, it didn’t take a lot of convincing to get me to go.

After a day and a half of 20+ 25 minute meetings with program representatives, I can honestly say SC is a wonderful opportunity for seasoned IEC’s to complement the visits they do as members of IECA. I found the time flew by, and after every meeting I came away with a new idea/fact/nugget about each program. Many of the programs I had visited, and this time together gave us uninterrupted time to get caught up on new initiatives etc. As for the programs I hadn’t visited, or didn’t know, they were able to give me enough information to entice me to visit so I could make a true assessment after a site visit. O.K. I’ll admit it; it didn’t take a lot of convincing to get me to say I’ll visit the Hawaii programs!

As usual during my travels, I had a brutal schedule filled with meetings, clients, phone calls, etc from breakfast through dinner, and as usual I ended the trip with that odd mixture IEC’s often have of feeling simultaneously utterly exhausted and energized. I’ve only been back for 3 days, and I am already looking forward to meeting up with some new found friends at the IECA Conference in Dallas next month, and, oh, maybe I need to book that trip to Hawaii, I hear the rainy season is almost over!

Friday, July 29, 2011

Teamwork and the Independent Educational Consultant

“Don’t worry Bar, most of them are small rapids. “

Small rapids…to me the expression small rapids is akin to jumbo shrimp; an oxymoron plain and simple.

So as I braced myself and plunged down river through the seemingly 12 foot walls of water, and 20 foot waterfalls (ok; an exaggeration I’ll admit, but still it was scary!) I realized, all too quickly, that my life, or at the very least my ability to walk without a significant limp, was in serious jeopardy.

I knew that this trip was a leap of faith; after all, I was putting my life in the hands of not only a guide who seemed to be younger than some of the t shirts I own but also a group of friends, some of whom I had known a grand total of 2 days, and others who had literally never whitewater rafted…yes, nervous is a good word to use…

As I did that day on the river, our families take a leap of faith when they retain us as IEC’s. Just as I wasn’t initially aware of my guide’s training, often times, through no fault of their own, our clients aren’t aware of the training and hard work that goes into a placement. Also, as I drifted down the river, I wasn’t aware that the rest of my team was going to be there for me at every turn, and we were going to work together to steer our way out of danger. Similarly, my families aren’t often aware of the team approach we use to help them through the difficult times, usually by the time families contact us at Loeta they are in dire straits, are seeking out answers, and are ready to work as a team; they just don’t know it…

So I learned a lot that day on the river; I gained a further appreciation for my clients and where they are coming from on an emotional level, I learned that teamwork isn’t just a phrase, but is a very important and real concept, and, pehaps most importantly, I learned that when a guide yells paddle right hard; she means it, lest you get very wet!

Thursday, May 19, 2011

Advice for Parents of At-Risk Teens or Know What You Know...

A while ago my check engine light came on.

“Uh, oh.” I thought.

You see, my trusty old Subaru, like its owner, isn’t the spring chicken it once was and is starting to show its age. Despite that, and the fact that to me the internal combustion engine is akin to magic, I decided I needed to open the hood and take a look. After a quick survey, I came to a realization; I had no idea what I was looking for.

I actually started to laugh at myself as I realized that me simply staring at the engine isn’t going to somehow magically fix it. Alas, I realized, time to accept what I don’t know and take the car to a mechanic.

Once I got home and thought about the events of the day, it got me thinking about a session I did at the last IECA meeting entitled “Know What You Know, Know What You Don’t Know”. With three IEC’s leading the discussion, it was a great session exploring an issue we as IEC’s often grapple with; that of wanting to serve as many families as we can countered with how we must remain true to our acquired specialty. There was some wonderful and lively debate, but all of us came to the same conclusion that we all need to, as the session title said, know what we know and know what we don’t.

The advice we were giving ourselves in that session is the same advice I often give my families. I feel that they, as parents, have a unique and important perspective and that information they have is crucial to me offering well-informed and pro-active choices for them to consider. Too often families come to me defeated, thinking that somehow that because they have a child with behavioral issues then they are a failure as a parent and that they should just give up. They have been beaten up so much, that they sometimes forget how much they know, and therefore how important they are. I always advise my families to share everything, and to take solace in knowing that if I can’t help them, I’ll make sure we get the experts who can.

I think a lot of my parents find it a relief that I don’t expect them to know everything; just to know what they know…

So my car…

Turns out it was the catalytic converter; but because I brought it to the right mechanic, he was able to get the repair covered under warranty, so not only did it pay off to go an expert, but to the right expert; but that’s a blog for another day…

Monday, March 28, 2011

You Are What You WUPHF; Or The Changing Face of Independent Educational Consulting

Recently I was catching up on some shows I had recorded on my DVR, and I found myself involved in a 3 hour marathon of “The Office”. One episode which really stood out was last year’s season finale where Ryan developed a new social media mega-site called WUPHF. On WUPHF (pronounced Woof) you could link all of your contact information into one account so when you received one thing, say a fax, it would come through on all of your accounts. There is one great scene where Ryan is in his closet/office and everything starts ringing/buzzing and chirping at him at the same time… Of course typical of the show, they beat the joke into the ground (anyone who knows my family, knows why I love this humor so much) and by the end the WUPHF sounds completely ridiculous.

But is it?

Sure we don’t WUPHF, but if 15 years ago I had uttered this sentence; “Hey, got your RSS Feed, and I’m going to link it through to my Facebook and Twitter in a few; you mind if I blog about it too?” You most likely would have looked at me as quizzically as you would if I told you you’d be struggling with the decision of whether to get the iPad2 with or without the 3G capabilities. It’s true, what once seemed crazy is now normal.

In a similar vein, the field of Educational Consulting has grown in ways no-one could have imagined. While 15 years ago there were some incredible people doing amazing work, it was in many ways, a cottage industry. One was able, through hard work and word of mouth, to build and maintain a strong, profitable business. For good or bad, that is no more. The new normal is that there are now over 800 members of IECA , the majority of these new members go through a 5 day rigorous training session, the IECA Conferences now draw over 1,000 participants per conference on average and IEC’s, in general, are more trained and specialized than ever before. In addition, most IEC’s have websites, Twitter accounts, Facebook accounts and many Blog (which is an awesome verb by the way). And, most importantly for those of us who are IEC’s, more and more families are utilizing our services. Now please don’t get me wrong, I’m not saying all of this change is for the better; I feel that many of our more seasoned consultants can teach us all a thing or two about more traditional office practices, like phone calls, face to face time and word of mouth advertising, but this change is, for better or worse, normal.

At Loeta we look to these new ideas as opportunities, not only opportunities to present and promote Loeta Educational Consultants, but, more importantly, to promote the field of Educational Consulting. As members of today’s IECA, we are able to combine these new technologies, both within IECA and the schools themselves, with the more traditional aspects of school or program evaluation to assist us in developing not only a strong rapport with the schools, but also a stellar reputation as independent voices for our clients. There isn’t another profession which can lay claim to that fact.

Now we don’t have the hubris to think we know where all of this electronic media is going, but we do like the fact that IEC’s, partnering with IECA, are able to use these various social media tools, known and future, to spread the word of Educational Consulting as a profession. We look forward to that day when the first thing a family thinks of when they have a educational decision - whether it be for college, boarding school or wilderness therapy - will be to reach out to their neighborhood Independent Educational Consultant…

And who knows, maybe they’ll WUPHF us…



Learn about WUPHF here…

Monday, January 31, 2011

"Parenting Teens in the Age of Facebook" or "You Did WHAT Last Night?"

This morning I was scrolling through my Facebook page and came across a poll which my daughter had filled out. It was pretty benign stuff really; whom she had texted last, who was her last “crush” etc. Actually many of her answers amused me, but reading it made me think about two things; how much I know about my 15 year old and how little my parents really knew about me as a 15 year old…

I KNOW I don’t know everything about my child; as a matter of fact I can honestly say I don’t want to know everything my daughter does, there are certain things a Dad just doesn’t need to know. But it did get me thinking about the amount of information we as parents and adolescents have today about each other as opposed to only one generation ago and how that has changed how parents and children look at each other.

With the exploding popularity of electronic connection and social media, it is even harder for parents to hold the line. We all know that many teens are connected seemingly 24/7, but what is really blurring the line is parental use of these same social outlets. Parents have their own Facebook pages, they text, they tweet, they post videos to YouTube. And, like kids, they often post things on the internet which they later regret. Parents are, for lack of a better word, more humanized than parents of previous generations. I didn’t know what my Dad did at his 25th high school reunion, but a quick glance of Facebook will tell you what countless 40 somethings were up to at theirs.

One thing that comes along with this more open virtual dialogue between adults and teens (because let’s face it, because of our voyeuristic tendencies many of us find ourselves reading these on line polls and questionnaires) is that we feel we as parents know what our kids are up to and they’ll tell us everything because we’re their friends.

We don’t and they won’t.

In my work as an Independent Educational Consultant, there are two rules I tell my families about, the first is the 80/20 rule. The 80/20 rule is pretty simple; parents think they know about 80% of what their children do, and they really know about 20%. Think about it for a minute, how much did your parents know? I know what you’re thinking; “But I’m his friend on Facebook.” or “She always texts me when she’s someplace safe.” The reality is that it is normal for teens to rebel; it’s a part of growing up and we are fooling ourselves if we feel our kids are any different.

The second rule is pretty simple also; we are parents first. Our kids have enough friends, they only have 2 parents. We must remember that our number one job is to be the parent, and that our decisions must be made as parents. We have to accept that we will sometimes be unpopular and that’s ok because it’s our job.

It’s not all doom and gloom, there is a lot of good that comes from this new openness between parents and children. I think that there is a strong upside to having parents more humanized; it shows that we too have our own struggles, conflicts and issues, and I feel quite strongly that the more children and parents openly dialogue the more we can have our children feel confident that they can come to us with issues and concerns.

But, as the old adage goes, take it all with a grain of salt.

By the way, in an earlier Facebook question my daughter talked about me being the “coolest Daddio in the whole world”

I bought it.

So yes; I am wrapped around her little finger, but i know it, so that makes it ok. Right?

Wednesday, December 29, 2010

Navigating blizzards with the aid of an Independent Educational Consultant

For those of you who don’t follow CNN 24/7, or if you happen to live in a cave, you may not know that those of us in the Northeast got slammed with a pretty significant snowstorm last week. I know I heard reports of 30 inches way south (you know, like New Jersey) but up here in Maine we had a rather pedestrian 12 inches.

For about 24 hours during the height of the storm, I spent a lot of time getting updates from weather.com and CNN on both my computer and television, I kept reading and watching stories filled with doom and gloom; airports being shut down, people being stuck in their cars on the highways etc. In my fervor of following the storm that day, I switched from CNN to my local NBC affiliate. Honestly I had grown weary of the national news and wanted to see how the storm how the storm was going to affect us here in Mid-Coast Maine.

I have to admit, it had been a long time since I had watched the local news. I found it refreshing to watch a station which took the time to tell me not only what is going on in the country, but also in my town. The most heartening stories I watched that night were the ones which looked at the good side of the storm, they did a segment on the kids sledding, and a wonderful piece on a young man who chose to take the afternoon to help elderly neighbors get their walkways and driveway cleared of snow. Yes, they did the obligatory pieces on the serious aspects of the storm, but I was glad to see that they also made sure they did the more personal stories as well.


I like to think that at Loeta we deliver our services like the local news. We pride ourselves on our personal touch, and we make sure that every family we work with feels that they are important to us. We make sure that we are available to them at every point of the process, and we understand that they know we are there for them throughout. Like the local news we make sure the important pieces and logistics are taken care of, but we pride ourselves on our personal touch and our local flavor.

Just as we like to think of ourselves as the local news, many of our families feel that of their situations are analogous to a blizzard. They feel blinded by their teen’s decisions, that they as parents may lose power, that no matter how much they prepare something will go wrong and that the “snow” piles up pretty fast and deep. Often times the storm just keeps coming and coming and there doesn’t seem to be an end in sight.

But, as we know, blizzards always end. There is always that bright, sunny day afterwards when, if we prepared well, we can make it through the blizzard unscathed. We go sledding, we ski, we go for a brisk walk we learn to accept the snow, and make the best of it, and, despite our grumbling about the cold, we actually learn to enjoy it. So if our child is a blizzard, we need to prepare and get supplies. We also need to hold out, knowing that there will be that sunny day soon. And, well, we need to watch our local news!

Tuesday, November 16, 2010

Definition of an Independent Educational Consultant; according to a second grader…

For those of you who are regular readers of this blog, you know that my daughters are often the central focus of my writings, and this month is no exception. A few years ago, during a second grade presentation on her parents, my younger daughter was asked what I did for a living; while I wasn’t there to hear, she reported back to me the next day.

“Well what did you say sweetie?” In my naiveté, I was ready for her to spout the intricacies and subtleties of life as an IEC (independent educational consultant)

“I told them you’re a consultant, an educational consultant.”

“That’s right, did you say anything else?” I eagerly responded.
“Um…well…” she stammered, trying to find the right words.

And then as if the light went off she recited, “I told them you tell parents where their kids should go camping to some field somewhere, oh and you talk to them on the phone a lot…”

My head dropped.

My daughter isn’t the only one who struggles understanding just what exactly it is that we do, whenever I travel outside the bubble of our conferences and the schools and programs we work with, I find myself having to explain the role of an IEC. At first, I confess, I would explain it almost apologetically. I, like many new consultants, didn’t have the confidence to understand that we are not only a very important cog in the machine but, in many cases, the most important one. We are the only ones out there meeting the programs on their own turf, getting to know the admissions directors, seeing the kids on campuses and really getting a pulse of what’s going on. It is our job to look beyond the shiny brochures and to find those diamonds in the rough. At Loeta we tout that we are a team, not only within the firm, but also with our families, the professionals involved with our clients, and, most importantly, the students we serve themselves. Everyone brings their expertise to the table, and we work it out together.

A larger, but equally important team I’m a member of is the Independent Educational Consultant Association (IECA). Being a member of IECA is one of the proudest accomplishments of my professional career. As a recently elected board member I have had the pleasure to participate more fully in the running of this organization, and have been exposed to a group of colleagues whom I really would never have any crossover with if I hadn’t joined the board. I am always amazed at not only the depth but also breadth of expertise and knowledge within this group. Certainly when you get a group of 850 Independent business owners together, not all will agree on every issue, but what is so wonderful about my colleagues at IECA is the fact that beneath it all we all have the same drive; to help families realize that there are choices out there, and we’re going give them unbiased advice and recommendations based on our professional judgment of the student’s needs and abilities.

My daughter is now in 6th grade, and while she can recite the states and their capitals, do mathematics which dumfound me and name the starting lineup of the Celtics; I’m still not sure she can really explain what I do…

And miles to go before I sleep…..
 
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